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About AboutMyProperty™
What is AboutMyProperty™?
What kind of information can I get on AboutMyProperty™?
Who can use this service?
What if I don't have Internet access or an e-mail address?
Logging in to AboutMyProperty™
How do I login?
What if I forget my password?
Do I need a new user ID and password every year?
When trying to login, my web browser is attempting to “Autocomplete” my login attempt (i.e., pre-populating the password field with the “Old” temporary password).
When trying to login I receive the following error: "Your user ID - password combination is invalid. Please enter a valid user ID and password."
What if I sell my property or purchase another? Will I need to set up a new account?
What if I own more than one property?
Using AboutMyProperty™
Why doesn't AboutMyProperty™ look or function properly on my computer?
Why am I getting a "Session Expired" error message?
Can I submit a Request for Reconsideration through AboutMyProperty™?
After I electronically submit my Request for Reconsideration, will I receive confirmation that it has been received by MPAC?
Searching for Properties in AboutMyProperty™
How do I use the map?
What data is available on the map image?
I can’t see a map. Why?
Why are properties missing from the map?
Why do I get the following message when using the address search: “Address not found. Please try again”.
I am not sure of the exact roll number or street address of the property I am looking for. How can I get this information?
Why are white spaces between the parcels and water areas? Why does the water area overlap with some parcels?
Why is the water name on the map different from the local name for that body of water?
Why are there "white holes" in the water area?
Why is the road name on the map different from the location name in the report?
Why do some road names not fall within the roadways? Why are some road names overlapping parcel boundaries with no signs of a road casement nearby?
Not all the road names appear on the map. Why?
Why do some road names not have a white outline around the text, where most do?
What are the numbers within the parcel boundaries?
Why do some parcels not contain address numbers?
Why can’t I search for other condominium units with the map?
What is the grey outline on the map?
Why can’t I view non-residential properties in the snapshot window?
AboutMyProperty™ Reports
How can I get additional information from MPAC about comparable properties?
What if I want more Detailed Property Reports?
Why do none of the reports contain property owners' names?
I can’t find the data I want. Where can I get more information?
What is a Property Assessment Details Report?
The report I am getting does not have information in all of the fields. Why?
I know that the property has changed, but the report I am looking at does not reflect this. Why?
I have successfully selected the properties I am interested in but I do not see anything when I attempt to view the report. Why?
I’ve looked at 100 “Property Detail Snapshots” and/or created my “Properties of Interest” report for 24 properties. How do I look at more?
My properties in the property of interest list are greyed out and I cannot delete them, why?
How do I get my Properties of Interest List into my Request for Reconsideration?
I previously requested property details on some comparable properties. When I go back into my account it indicates that I still have 100 look-ups available? Why?
Can I submit a Request for Reconsideration for a different tax year or one based on receiving an Amended Property Assessment Notice?
There are currently Properties of Interest selected in my account. I would like to select different properties. How do I do this?
About AboutMyProperty™
What is AboutMyProperty™
AboutMyProperty™ is a secure, online service that provides property taxpayers with convenient access to property assessment information.Property owners can access property assessment information, site information and recent sales information on their own property and similar properties - free of charge.
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What kind of information can I get on AboutMyProperty™?
Property owners are entitled to the following reports free of charge for each property they own:
- One (1) Property Profile Report on your property available on your "About My Property" page. The Property Profile Report provides you with detailed property assessment information for your property. For residential properties, this includes: assessment roll information, site information, recent sales information and structural information.
- One hundred (100) Property Detail Snapshots. The Property Detail Snapshot contains: the property address, year built, square feet, lot size, number of stories, current assessed value, and sales information, if applicable.
- A Properties of Interest Report comparing your property with up to twenty four (24) others. The Property of Interest Report will help you compare assessment information for similar properties to determine whether your property's assessed value is accurate. The property report includes address, roll number, current value assessment, sale and site information, as well as residential structural details (e.g. square footage).
In addition to the reports available through AboutMyProperty™, property owners can contact MPAC for additional information.
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Who can use this service?
AboutMyProperty™ is intended for individuals who own property in the province of Ontario. To use this service you will need access to the Internet and an e-mail address. To ensure confidentiality, MPAC also requires that users have a User ID and password.
Your User ID and password are located on the bottom right-hand corner of your Property Assessment Notice. If you own more than one property, each property will have its own unique User ID and password.
If you need help registering for AboutMyProperty™, contact MPAC and one of our Customer Service Representatives will guide you through the process.
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What if I don't have Internet access or an e-mail address?
AboutMyProperty™ is only available over the Internet and users need an e-mail address to receive the property reports. AboutMyProperty™ delivers all reports and information electronically via the Internet to the property owner's e-mail address.
If you do not have Internet access or an e-mail address, you can still receive a Property Profile Report and information on up to twenty-four (24) properties of interest by submitting a written request to MPAC. You may also request a copy of up to six (6) comparable properties selected by MPAC.
Please submit your written request by mail or fax to:
Municipal Property Assessment Corporation
PO Box 9808
Toronto ON M1S 5T9
or Fax: 1 866 297-6703
NOTE: Assessment rolls are available for public viewing at your local municipal office.
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Logging in to AboutMyProperty™
How do I login?
- From the MPAC homepage, click on “Property Owners” and choose the AboutMyProperty™ link.
- From the AboutMyProperty™ homepage, click on the login link.
- In the Login section:
- Type in your User ID
- Type in your password
- Once your User ID and password are typed into the appropriate fields click “Enter.”
If you need assistance logging in to AboutMyProperty™, call MPAC for assistance.
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What if I forget my password?
You need to change your password.
- From the Login Page, enter your user ID and click "Forgot Password".
- Provide your answer to the security question.
- Click "Enter".
- If successful you will be taken to the update profile screen where you can change our password.
If you have any difficulties or would like assistance, please contact us and we will reset your password for you.
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Do I need a new user ID and password every year?
You only need to register with AboutMyProperty™ once. The service will reset your number of Assessment Roll Look-Ups and Property Reports each year.
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When trying to login I receive the following error: "Your user ID - password combination is invalid. Please enter a valid user ID and password."
There are three possible solutions to this problem.
- Make sure that you are typing your user ID correctly by ensuring that:
- you are typing the number as a whole entry with no spaces;
- you are not missing any of the zeros;
- if you are using the numeric key pad on your keyboard, that the "Num Lock" button is enabled.
- Make sure that you are typing your password correctly by ensuring that:
- the "Caps Lock" button is not enabled when typing the password as password are case-sensitive;
- if you are using the numeric key pad on your keyboard, that the "Num Lock" button is enabled.
- Clear your web browser's cache (see your web browser's instructions for more details on how to do this)
If the issue still persists after checking all the above, contact MPAC for assistance.
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When trying to login, my web browser is attempting to “Autocomplete” my login attempt (i.e., pre-populating the password field with the “Old” temporary password).
For Internet Explorer:
- Launch Internet Explorer
- Select Tools>Internet Options>Content
- Under Personal Information, click on AutoComplete
To clear all existing saved user IDs and passwords, click on Clear Passwords, then click OK in the warning dialog box.
NOTE:
- You may have websites for which you wish to save the user ID and password, but you do not want Internet Explorer to prompt you on any future sites. In this case, in the AutoComplete Settings box, leave "User names and passwords on forms" checked, but uncheck "Prompt me to save passwords".
- The Passwords Saved list does not show the passwords themselves, just the website name and the username.
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What if I sell my property or purchase another? Will I need to set up a new account?
Please advise MPAC of any changes in ownership information by contacting us. A customer service associate will note the changes and update your account information once we have received confirmation of new ownership from land transfer affidavits that are registered at local Land Registry Offices.
What if I own more than one property?
You will receive a Property Assessment Notice for each property you own. Each property has its own User ID and password. These can be found on the bottom right-hand corner of your Property Assessment Notice.
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Using AboutMyProperty™
Why doesn't AboutMyProperty™ look or function properly on my computer?
AboutMyProperty™ is best viewed on Windows XP or Windows Vista using Internet Explorer 6 or Internet Explorer 7. While MPAC does not restrict the use of other operating systems and web browsers, MPAC cannot guarantee that AboutMyProperty™ will look or function correctly while using them.
If you are experiencing a technical problem with AboutMyProperty™, please use the Windows Update to ensure that all critical and relevant updates have been applied to your system. If you are still experiencing problems after updating your system, please contact us to learn more about how you can receive the same information that is available through AboutMyProperty™ - free of charge. Please include your roll number in your letter or e-mail or have it on hand when you phone us.
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Why am I getting a "Session Expired" error message?
Your connection to the site will expire after an twenty (20) minutes of inactivity Try re-logging in to AboutMyProperty™.
Can I submit a Request for Reconsideration through AboutMyProperty™?
Yes. If your property is classified as 100% residential, you will be able to complete the form and attach documents, pictures and reports if you wish.
You may also download the form from our website to complete and mail to:
Municipal Property Assessment Corporation
PO Box 9808
Toronto ON M1S 5T9
Click here to read more about filing a Request for Reconsideration with MPAC.
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After I electronically submit my Request for Reconsideration, will I receive confirmation that it has been received by MPAC?
You will receive an e-mail confirmation of receipt of your Request for Reconsideration.
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Searching for Properties in AboutMyProperty™
How do I use the map
AboutMyProperty™ enables you to view properties around your own property.
To zoom in on the map, click the Zoom In button and click on the area you would like to look at more closely.
To select a property, click the "Select Property" tool on the right hand side of the toolbar then click on the property in the map that you are interested in. The Property Detail Snapshot on the right hand side of the page will show the details for the property that you have selected.
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What data is available on the map image?
The map image contains the following data:
- Assessment parcels, Ontario Parcel (OP)
- My parcel outline, Ontario Parcel (OP)
- Parcel address numbers, Municipal Property Assessment Corporation (MPAC) business data.
- Road names, DMTI Spatial (DMTI)
- Water features, Ministry of Natural Recourses (MNR)
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I can’t see a map. Why?
Some areas of the province, including multi-residential units (e.g., condominiums) and disjointed properties, have not yet been included in the mapping system. If you would like to search for surrounding properties, please use the Property Search feature (located below the map) by entering the address and unit number of the property you are searching for. If you require further assistance, please contact us.
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Why are properties missing from the map?
Some properties, especially in new developments, have not been included in the GIS mapping system. We continually receive and incorporate any updates as they become available. Please use the address search to look for these properties or contact us for help.
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Why do I get the following message when using the address search: “Address not found. Please try again”.
There are two possible solutions:
- Type the first portion of the street name and include the house number (and condo unit number if searching for a condo) and click “Search”. If there are multiple results with the same name, then you must select the correct address to view the property's details.
- If you are searching for an RR address (i.e., Rural Route), please be aware that RR addresses may be difficult to find. Please request a comparable report in writing for the address you want information for or go to the local municipality.
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I am not sure of the exact roll number or street address of the property I am looking for. How can I get this information?
Please e-mail us using the "Feedback" link found within the AboutMyProperty™ site or contact us by phone for assistance.
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Why are white spaces between the parcels and water areas? Why does the water area overlap with some parcels
The water areas are supplied a by a third party vendor, the Ministry of Natural Resources (MNR). MNR has assembled the water data from various sources that may not align, or be concurrent with the Ontario Parcel fabric in some areas.
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Why is the water name on the map different from the local name for that body of water?
The Ministry of Natural Resources is responsible for the currency and accuracy this data, and may vary from the local name.
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Why are there "white holes" in the water area?
The white holes in the water areas indicate that there is no assessment parcel for the area in question. This may be due to:
- the water area and Ontario Parcel parcels are not aligned;
- MPAC has not assessed the particular land/island;
- the land/island is First Nations lands; or
- an omitted parcel due to an Ontario Parcel build/maintenance error.
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Why is the road name on the map different from the location name in the report?
The map road names are supplied a by a third party vendor, DMTI. And the report names are generated from MPAC assessment data. DMTI gathers and assembles road data from various sources that may not be the same sources used for MPAC assessment data.
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Why do some road names not fall within the roadways? Why are some road names overlapping parcel boundaries with no signs of a road casement nearby?
The map road names are supplied a by a third party vendor, DMTI. DMTI in turn gathers and assembles road data from various sources that may not align with, or be as current as the Ontario Parcel fabric.
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Not all the road names appear on the map. Why?
The road names are scale dependent. That is, depending on the map scale being viewed, some road names may not appear in the map image. Or, since the map road names are supplied a by a third party vendor, DMTI, which gathers and assembles road data from various sources, not all roads may be available.
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Why do some road names not have a white outline around the text, where most do?
The white outline around a road’s name is called a "mask". The mask blocks out underlying line work or parcel/water colour fills so that the name will be clearly viewable at any scale. Partial marks may occur due to a problem with the map engine used in the site. This issue will be resolved in the near future.
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What are the numbers within the parcel boundaries?
The numbers are municipal addresses. The numbers are generated from MPAC’s location field for each Roll Number.
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Why do some parcels not contain address numbers?
If there is no number at the start of the location field, or if there is text before the number or a hyphenated number is present, then there will be no number within the parcel boundary. Here are some examples:
| The location is... |
The map will show... |
123 Oak Street South |
123 |
Oak Street South |
no address number |
South 123 Oak Street |
no address number |
123-125 Oak Street South |
no address number |
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Why can’t I search for other condominium units with the map?
MPAC currently does not have three-dimensional information for condominium units.
In order to find neighbouring properties within your building, please use the Property Search (located below the map). To search for condominium units, enter the street number and name of the building, as well as the unit number. From the search results, select the unit you wish to see a Property Detail Snapshot for and click the "View Property Snapshot" button to display the property's details in the Property Detail Snapshot area to the right of the map. You can then add that unit to your Properties of Interest List. If you require further assistance, contact us.
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What is the grey outline on the map?
The grey outline on the map shows the limits to which mapping is available for your property. If you would like to search for additional properties outside the limits of the map please use the address search or contact us for assistance.
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Why can’t I view non-residential properties in the snapshot window?
AboutMyProperty™ supports residential property owners and is designed to allow you to confirm the accuracy of your assessment. Part of the process is confirming your value to properties that are comparable to yours. As commercial properties are not comparable and may involve sensitive or private information AboutMyProperty™ is unable to display the information.
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AboutMyProperty™ Reports
How can I get additional information from MPAC about comparable properties?
To help property owners determine the accuracy of their property’s assessment, MPAC provides Properties of Interest reports online through AboutMyProperty™ or by requesting the information in writing at:
Municipal Property Assessment Corporation
PO Box 9808
Toronto ON M1S 5T9
or e-mail
Property taxpayers may request information on up to 24 properties of their choice. In addition MPAC may choose up to six (6) comparable properties of their choosing. Property taxpayers wishing to see the comparable properties selected by MPAC may request this information in writing. It is important to note that the request for the MPAC selected comparables must be in writing and if a property is unique in nature there may be less than 6 properties chosen by MPAC.
When comparing property reports, you'll see the key factors used in determining assessed values, including site dimensions, location, building size, age and style. Other variables that may be compared include: construction quality, depreciation, number of bathrooms, fireplaces, garages, pools, whether the property has water frontage, etc.
To request a Comparable Property Report, property owners can use the "Feedback" link located in the AboutMyProperty™ site, or send an enquiry by mail or fax to:
Municipal Property Assessment Corporation
PO Box 9808
Toronto ON M1S 5T9
Fax: 1 866 297-6703
or e-mail
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What if I want more Detailed Property Reports?
Additional detailed property reports can be purchased through MPAC and additional information on comparable properties can also be requested. For more information, send an enquiry by mail or fax to:
Municipal Property Assessment Corporation
PO Box 9808
Toronto ON M1S 5T9
or Fax: 1 866 297-6703
or e-mail
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Why do none of the reports contain property owners' names?
MPAC complies with the requirements of the Assessment Act, the Municipal Freedom of Information and Protection of Privacy Act and all other relevant legislation, regulations and judicial rulings. Except as required by law, MPAC does not release personal information, or any other data that would divulge the identity of an individual.
To read MPAC's Privacy Statement click here.
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What is a Property Assessment Details Report?
The Property Assessment Details (PAD) Report illustrates how the specific characteristics of your property are valued. Characteristics include the location, the size of the property, the size of the house and any additional features. The characteristics may be separated into components that vary by property and, for most residential properties these characteristics will include:
- base value;
- depth adjustment;
- frontage adjustment ;
- basement area ;
- first floor area ;
- second floor area ;
- structure depreciation;
- parking/garage spaces .
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I can’t find the data I want. Where can I get more information?
MPAC is continually striving to improve our products and services. If you are unable to find the information you require, please contact us.
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The report I am getting does not have information in all of the fields. Why?
It is possible that, at the time of generating the report, the property may be new and has not been assessed yet. As a result, the report may be missing some or all information.
Please review the table of missing data carefully as it is more than likely that the missing information is not crucial (e.g., tenant tax liability). If you feel you are missing crucial information, please feel free to call our toll free enquiry line at 1 866 296-MPAC (6722) or 1 877 889-MPAC (6722) TTY and a customer service representative will be glad to assist you.
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I know that the property has changed, but the report I am looking at does not reflect this. Why?
This value is not subject to change until the return of the Assessment Roll to the municipality. Once the Assessment Roll is returned to the municipality all property values within AMP will be updated to reflect these new values.
For more information regarding Assessment Updates please visit the Property Owner section
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I have successfully selected the properties I am interested in but I do not see anything when I attempt to view the report. Why?
The use of pop-up blockers are becoming very popular and even the latest version of Internet Explorer has a built-in pop-up blocker. If your pop-up blocker is active, the report is likely being blocked and therefore not displayed to you.
When generating a report in AboutMyProperty™, you must either fully disable your pop-up blocker (please refer to your web browser’s documentation) or when viewing the report, you can hold down the control key (ctrl) or ALT key while clicking on the link.
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I’ve looked at 100 “Property Detail Snapshots” and/or created my “Properties of Interest” report for 24 properties. How do I look at more?
Please contact our Customer Contact Centre at 1 866 296-MPAC (6722) or 1 877 889-MPAC (6722) TTY. We will be happy to assist you.
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My properties in the property of interest list are greyed out and I cannot delete them, why?
Once you have viewed the properties in the Properties of Interest list AboutMyProperty™ saves them for you. If you come back at a later date these properties will be there for your review.
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How do I get my Properties of Interest List into my Request for Reconsideration?
AboutMyProperty™ enables you to save your Properties of Interest list to support your Request for Reconsideration submission. Simply save the report to your local machine then if you wish, you may attach it to your submission on the Request for Reconsideration form.
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I previously requested property details on some comparable properties. When I go back into my account it indicates that I still have 100 look-ups available? Why?
Each property taxpayer is entitled to 100 property look-ups per year. All of the Property Detail Snapshot counters are reset for all accounts to coincide with the mail out of Property Assessment Notices each fall.
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Can I submit a Request for Reconsideration for a different tax year or one based on receiving an Amended Property Assessment Notice?
You cannot file a Request for Reconsideration for other than the current tax year through AboutMyProperty™.
However, you would be able to file another Request for Reconsideration through AboutMyProperty™ if you received one of the following Notices from MPAC:
- Amended Property Assessment Notice or,
- Property Assessment Change Notice.
For more information, visit the section called Resolving Assessment Concerns.
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There are currently Properties of Interest selected in my account. I would like to select different properties. How do I do this?
Please contact us at 1 866 296-6722 (MPAC) or 1 877 889-MPAC (6722) TTY and one of our representatives will be happy to reset this for you.
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