Accessibility for Ontarians with Disabilities

The Municipal Property Assessment Corporation (MPAC) is committed to service excellence.

We strive to provide goods and services in a way that respects the dignity and independence of persons with disabilities.

Corporate Policy

MPAC's Accessibility Standards for Ontarians with Disabilities Policy outlines our commitment to meeting the needs of people with disabilities in a timely manner by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disability Act, 2005 (AODA).

Alternate format is available upon request.

Multi-Year Plan 2013 - 2017

MPAC's Multi-Year Accessibility Plan 2013-2017 outlines the steps we are taking to meet the requirements under the Integrated Accessibility Standards Regulation (IASR). The IASR includes accessibility standards for Information and Communications, Employment, and Transportation.

Contact Us

We value your feedback. You may contact us through:

Accessibility Feedback Form


1 866 296-6722
1 877 889-6722 TTY

Monday - Friday 8: 00 a.m. to 5:00 p.m.


P.O. Box 9808
Toronto, ON M1S 5T9

Visit our local Offices across Ontario


Personal information that is provided in respect to Accessibility services is collected pursuant to the Accessibility Standards for Ontarians with Disabilities Act, 2005, O.Reg.191/11 and O. Reg. 429/07, and will be used for the purpose of responding to Accessibility service feedback for persons with disabilities. Questions regarding this collection may be referred to the Accessibility Coordinator using the contact methods noted above.

If you are interested in more information on accessibility you may review additional information at:

Note: The applicable law prevails to the extent there is any conflict between this information and the current law. This information is not intended to provide legal advice and should not be relied upon as such.