Whistleblowing Program

MPAC’s Whistleblowing Program provides MPAC employees, members of the public and other stakeholders with the means to report any observed or suspected fraud or other irregular activity involving MPAC employees. Individuals can report a concern through the Fraud and Other Irregularities Hotline, website or by mail.

An ethical workplace is in everyone’s best interest and we all have a responsibility to report wrongdoing. MPAC’s Code of Conduct provides employees with a set of standards and guidelines that ensure we maintain the highest degree of integrity and ethical behaviour in our business operations and relationships. MPAC’s Fraud and Other Irregularities Policy sets out specific guidelines and responsibilities regarding the prevention, detection and reporting of fraud and ensures that any reports of fraudulent behaviour are thoroughly investigated and the appropriate action taken.

The program is managed and administered by MPAC’s Risk Management Branch, which is independent and accountable to MPAC’s Board of Directors.

How to report a concern

Confidential. Secure. Anonymous.

MPAC’s Fraud and Other Irregularities Hotline is a secure, confidential service available 24/7. If you suspect fraud, waste or other irregularities, report it. There are three ways to report a concern:

  1. Call the Fraud and Other Irregularities Hotline: 1 844 863-6313
  2. Complete and submit an online report through the confidential, secure website at: https://www.clearviewconnects.com/
  3. Submit your concern by mail to:
    PO Box 11017
    Toronto ON M1E 1N0

The hotline is operated independently by a third party. All reports and contacts are handled in confidence in accordance with MPAC's Fraud and Other Irregularities Policy. You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste. MPAC’s Whistleblower Protection Statement provides protection from reprisal for those employees who in good faith report a wrongdoing.

What is considered fraud or other irregularities?

Fraud Other Irregularities Including Waste
  • Forgery
  • Misappropriation of funds
  • Falsified expense claims
  • Seeking or accepting anything of material value
  • Misappropriation of property, equipment, materials, records, or time
  • Inappropriate manipulation or destruction of data
  • Misuse of hardware or software
  • Seeking or accepting anything of material value from vendors, consultants or contractors doing business with MPAC
  • Misuse or overconsumption of resources
  • Updating data or decision making on property attributes knowingly inconsistent with standards

The Fraud and Other Irregularities Policy provides additional guidance and examples.

Additional resources

Whistleblowing Program Frequently Asked Questions

Whistleblowing User Guide

MPAC respects your privacy and recognizes that anonymity is an intrinsic part of any Whistleblowing program. To this end, MPAC has retained an external service to collect and maintain the information that you provide. This separation from MPAC ensures that your identity remains anonymous and that the information provided is properly handled and investigated without risk to you. Further, the information that you provide is also protected and subject to the provisions of the Municipal Freedom of Information and Protection of Privacy Act.

Although you are encouraged not to include personal information in your report, if you happen to provide any, it will be collected under the MPAC Act and will be used strictly for purposes of investigating the whistleblowing matter that you are reporting.

Note: The applicable law prevails to the extent there is any conflict between this information and the current law. This information is not intended to provide legal advice and should not be relied upon as such.