Frequently Asked Questions

The following are answers to some of the most frequently asked questions about the Property Income and Expense Return.

If your question is not answered here, please contact us.

What is the Property Income and Expense Return?

Does this change apply to all commercial, industrial and multi-residential properties?

Why is MPAC making this change?

What are the benefits of the new online submission process?

Are there any changes to the information being requested?

Why do I have to report the rent I am currently charging for billboards located on my property?

When is the deadline to submit information to MPAC?

Can my agent submit the 2017 Property Income and Expense Return on my behalf?

Why can’t I view pages properly on the site?

Can I print my submission?

Can I continue to submit information through a recognized software provider?

Will I still be able to submit paper forms?

I submitted information last year. Why do I need to do it again?

Why doesn’t the 2017 PIER, pre-populated data match the data that was provided in 2016?

Where do I go if I have questions regarding how to complete the online forms?

What is the Property Income and Expense (PIER) Return?

The Property Income and Expense Return (PIER) is a new online tool, available through aboutmyproperty.ca, where owners of commercial, industrial and multi-residential properties can submit their property rental, income and expense information directly to MPAC. Introduced in advance of the 2016 Assessment Update, this new online submission process replaces MPAC’s paper-based Tenant Information Program, providing property owners a more convenient, efficient and accurate way to submit their data.

Does this change apply to all commercial, industrial and multi-residential properties?

No. There are no changes to the information submission process for the following property types in 2017:

  • Golf Courses
  • Hotel/Motel
  • Large Resort
  • Long-term Care Facility
  • Mobile Home Park and Land Lease Properties
  • Retirement Homes

These property types will receive an information request letter from MPAC in spring 2017.

Why did MPAC make this change?

Through independent research and ongoing work with industry associations, MPAC understands property owners want a more efficient and streamlined data submission process. A 2014 survey indicated 75 percent of commercial, industrial and multi-residential property owners would likely use a web-based tool for data submission.

Property owners play a key role in helping MPAC deliver accurate values by providing complete and accurate data. Edit checks and field validations are built into the tool to reduce discrepancies and errors. This will improve the accuracy of commercial, industrial and multi-residential property assessments.

What are the benefits of the new online submission process?

The new online process will make it faster and easier for property owners to submit information, while ensuring MPAC captures the key data required to deliver accurate and consistent property assessments.

Benefits include:

  • A secure online data exchange environment.
  • Access to pre-populated, fillable forms.
  • A more convenient, efficient and accurate method than the current paper-based process.

Complete and accurate information will also enable MPAC to provide more comprehensive Property Details Reports to property owners. This supports MPAC’s commitment to transparency and sharing information with property owners to enable them to better understand their property assessment.

Are there any changes to the information being requested?

Yes. MPAC will be requesting more information about parking and lease step-ups.

Why do I have to report the rent I am currently charging for billboards located on my property?

MPAC must ensure that any income attributable to billboards is excluded from the assessment of properties valued using the income approach, since billboards must be valued solely on their cost as per Ont Regulation 430/15, without considering any income received by the property owner in respect of the sign or its placement.

When is the deadline to submit information to MPAC?

August 8, 2017 is the deadline for property owners who are responding to MPAC’s 2017 request letters.

Can my agent submit the 2017 Property Income and Expense Return on my behalf?

Yes, your agent may submit information on your behalf through AboutMyProperty ™ provided that you expressly authorize them to do so and you receive your agent's prior written agreement to comply with the AboutMyProperty™ Terms and Conditions of Use.  Since MPAC does not issue login credentials to agents, they will have to use the login credentials that you received from MPAC.  

IMPORTANT: Please be aware that providing your login credentials to your agent allows them access to all information about your property, your lease/tenancy details and all AboutMyProperty™ functions. This includes but is not limited to various financial, property and other reports, filing a Request for Reconsideration, and updating information for your property.  MPAC strongly suggests that you change your AboutMyProperty™ password immediately after your agent has submitted your Property Income and Expense Return.

For more information, contact MPAC.

Why can’t I view pages properly on the site?

The Property Income and Expense Return is best viewed using one of these browsers: Internet Explorer 11+, Chrome 43+, Firefox 50+ or Safari 5.1+.

The latest versions of these web browsers can be downloaded at the following locations:

Can I print my submission?

Yes. You can print a record of your submission after it has been submitted online.

To print a record of your submission, go to the My Returns page and click on the printer image in the Status column.

Can I continue to submit information through a recognized software provider?

Yes. You can continue to submit your information through a recognized software provider. Please contact your service provider for information on associated service fees and data transfer instructions.

Will I still be able to submit paper forms?

With the transition to our new online system, MPAC will no longer mail forms with our information requests to owners of commercial, industrial and multi-residential properties. If you need assistance submitting your information, please contact us.

I submitted information last year. Why do I need to do it again?

In order to provide an accurate assessment for your commercial, industrial or multi-residential property, MPAC is required to analyze the income and cost trends for your property over a four-year period. We ask for your assistance in collecting this information each year, since the costs and income for a property can change from year to year.

Why doesn’t the 2017 PIER, pre-populated data match the data that was provided in 2016?

During the 2016 intake and vetting process to reconcile the value, MPAC has made some corrections to the data that was provided. For the 2017 campaign, property owners are advised to log into PIER and review the data we currently have on their property. If you have any questions or concerns regarding these corrections to the data, please contact us.

Where do I go if I have questions regarding how to complete the online forms?

When in the Property Income and Expense Return (PIER) system, on the Resources tab you can access a User Guide, as well as Terms and Definitions for the data being requested.  If further assistance is required, please contact us.

Note: The applicable law prevails to the extent there is any conflict between this information and the current law. This information is not intended to provide legal advice and should not be relied upon as such.

Information on this page may not be fully accessible. Please contact us at 1 866 296-6722 or TTY 1 877 889-6722 to determine how we can best accommodate you.