COVID-19 Updates for our Partners

This page contains news on how MPAC is responding to the COVID-19 pandemic and includes shareable resources for you to use on your own platforms to share with property owners and your members.

2020 Assessment Update postponed

As part of the Ontario Government’s Economic and Fiscal Update on March 25, the Hon. Rod Phillips, Minister of Finance, announced the Province’s decision to postpone the 2020 Assessment Update.

The Ontario Government has indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property, for example:

  • There was a change to your property such as an addition, new construction or renovation.
  • We assessed a structure on your property for the first time.
  • There was a change to your property’s classification.
  • All or part of your property no longer qualifies as farmland, conservation land or managed forests.
  • All or part of your property no longer qualifies to be tax exempt.

We will continue to conduct our business, including updating property information, capturing new assessment, analyzing sales, completing tax applications and managing Requests for Reconsideration and appeals.

If you have any questions or concerns, we are here to support you.

Request for Reconsideration deadline extended

The Request for Reconsideration (RfR) deadline for property owners who disagree with their property assessment is usually March 31 of the applicable tax year. Due to the emergency declared by the Province of Ontario, the deadline to file a regular RfR for the 2020 property tax year is September 28, 2020.

Learn about the deadlines to file an RfR for other Notices you may have received from us.

MPAC property inspections

Starting June 15, we will be resuming exterior property inspections in certain communities across Ontario, providing us the opportunity to validate data that cannot be collected through other means to help ensure we can continue to achieve our commitments and service targets.

The safety of both employees and property owners is our top priority. Before beginning any inspections, employees will be required to complete mandatory personal protective equipment (PPE) training and a daily COVID-19 self-assessment, as well as strictly observe health and safety guidelines around physical distancing. 

Building Permits are status quo

We continue to process building permits received from municipalities in a timely way, with the exception of those that require on-site property inspections. Please continue to submit your building permits as usual.

Shareable COVID-19 resources for property owners

Website and newsletter content

Social media content

Please consider retweeting our 2020 Assessment Update postponement Twitter post and sharing our LinkedIn post, or download the social media graphic and message for Twitter, Facebook and LinkedIn.

Please consider retweeting our Request for Reconsideration (RfR) deadline extension Twitter post and sharing our LinkedIn post, or download the social media graphic and message for Twitter, Facebook and LinkedIn.

Shareable COVID-19 resources for staff

Our President & CAO, Nicole McNeill, is holding all-staff webinars to help MPAC staff cope with the COVID-19 pandemic, stay connected and continue to work hard to support you.

Excerpts of webinars with guest experts are currently available on our YouTube channel. If these can be helpful to you and your staff, we encourage you to share them. More resources will be shared as they become available.

Stay in touch with us

Read our monthly municipal newsletter, InTouch.

Attend our municipal webinars held at 1 p.m. on the first Wednesday of each month and more frequently as needed. Missed one of our monthly webinars? They are all recorded and made available on our YouTube channel.

Follow us on our social media channels

We’re here to help

Municipal Partners

Your local Municipal and Stakeholder Relations team is always available. If you have any questions or concerns, please contact your MPAC Account Manager.

Industry Partners

If you have any questions or concerns, please email

MPAC Products and Services

If you have any questions regarding MPAC products or services, please email