Assessment Procedure for Caller Identity Verification

Goal

To provide information about the steps taken by the Municipal Property Assessment Corporation (MPAC) to verify the identity of a person and his or her relationship to a property when disclosing information contained in its database.

Background

MPAC is committed to managing the collection, use, disclosure, retention and disposal of personal and non-personal information in compliance with the Assessment Act, the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and all other relevant legislation, regulations and judicial rulings.

Except where permitted or required by law, MPAC does not release:

  • income or expense information;
  • personal information;
  • any data that would enable the identity of individuals; or
  • certain corporate proprietary information.

In the MFIPPA, personal information is defined as recorded information about an identifiable individual that includes, but is not limited to, a person’s name, address, telephone number, religion, age, sex, marital or family status or financial transactions involving the individual.

The Process

When a person contacts MPAC by phone, he or she will be asked to confirm his or her identity as outlined in the following.

Verification of Property Owners and Tenants

The caller will be asked to indicate their name and answer two to three questions about themselves or their property.

If a person has contacted MPAC by email, MPAC staff will review the message to ensure requirements of the Assessment Act and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) have been met and that the incoming email does indeed come from the property owner or tenant.

Verification of Non-Owners (e.g., Spouse, Parent, Child, Power of Attorney)

The caller will be asked to indicate their name and relationship to the property owner. Additional questions will be asked to determine the caller’s authority to access information about a property. 

MPAC staff will review emails to ensure requirements of the Assessment Act and MFIPPA have been met and that the incoming message comes from an individual who has the authority to access information about a property.

Please note that under no circumstances will MPAC disclose any personal information on file for a property to an individual who is not the owner. A tenant is also entitled to receive information about the portion of the property they occupy.

Verification of Corporate Owners/Employees

The caller will be asked to indicate their name and relationship to the property owner. Additional questions will be asked to determine their authority to gain access to information about a property.

MPAC staff will review emails to ensure the requirements of the Assessment Act and MFIPPA have been met and that the person sending the message has the authority to gain access to information on behalf of the property owner.

Related Information

Guidelines for the Release of Assessment Information (GRAD)
Assessment Act
Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
Contact Us

Note: This procedure has been developed to provide the public with a general understanding of the process for caller identity verification.  The applicable law prevails to the extent there is any conflict between the procedure and the relevant law.

Note: The applicable law prevails to the extent there is any conflict between this information and the current law. This information is not intended to provide legal advice and should not be relied upon as such.

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