Procedure for Customer Access to Assessment Information and Staff

Goal

To describe the avenues available to a property owner who wishes to access information from the Municipal Property Assessment Corporation (MPAC).

The Process

Property owners may access information from MPAC through several avenues. These include by phone, online, in writing, or in person.

By Phone

MPAC staff are available to answer questions from Monday to Friday, 8 a.m. to 5 p.m. 

MPAC can be contacted toll-free at 1 866 296-6722.  Access for people who are deaf or hard of hearing is available at TTY 1 877 889-6722.

Online

Property owners can access property information through AboutMyProperty™ on MPAC’s web site at www.mpac.ca.

There is no fee to open an AboutMyProperty™ account. Property owners can access the information MPAC has on file for their property as well as information for up to 24 other properties.  Click here to go directly to AboutMyProperty™.

Property owners will need to enter their user name (15-digit roll number included on their Property Assessment Notice) and eight-digit password also included on the Notice.

For assistance with AboutMyProperty™, property owners can call MPAC at 1 866 296-6722 during regular business hours (8:00 a.m. to 5:00 p.m.).

In person

Local MPAC Offices

MPAC has offices located across the province. Click here to see a complete list of MPAC offices.  Property owners may visit their local MPAC office from Monday to Friday from 8:00 a.m. to 4:30 p.m.

Information Sessions/Forums

Each local MPAC office will schedule information sessions or forums as needed. These information sessions will vary by municipality and may cover general assessment concerns or may be organized to address a specific matter of interest in the municipality.

The public sessions may not be suitable to address the questions or concerns of individual property owners, but MPAC staff will provide contact information for those owners who wish to discuss the details of their property further.

Related Information

AboutMyProperty™
propertyline™
Guidelines for the Release of Assessment Information
Procedure for Caller Identity Verification

Note: This procedure has been developed to provide the public with a general understanding of the data collection process for farm properties.  The applicable law prevails to the extent there is any conflict between the procedure and the relevant law.

Note: The applicable law prevails to the extent there is any conflict between this information and the current law. This information is not intended to provide legal advice and should not be relied upon as such.