Contact Us
Customer Contact Centre
For customer service please contact us at:
Toll Free 1 866 296-6722
Monday to Friday – 8 a.m. to 5 p.m. EDT
Please have your 19-digit roll number available when you contact us. Your roll number can be found on your Property Assessment Notice.
Our Customer Contact Specialists are available to provide you with information pertaining to your property, and we look forward to assisting you. MPAC will not tolerate communication that is intimidating, aggressive, or discriminatory. We are here to serve you and appreciate your cooperation.
Temporary Disruption of TTY Service
We are currently experiencing a technical issue affecting our TTY (Text Telephone) service. Our team is actively working to resolve the problem and restore service as quickly as possible. In the meantime, we encourage you to use the following alternative communication options:
- Live Chat: Available on AboutMyProperty for real-time assistance
- Web Inquiry: Available on our website
- Web Feedback Form: Submit your inquiries or requests
We apologize for any inconvenience and appreciate your patience.
1340 Pickering Parkway, Suite 101
Pickering ON L1V 0C4
Head Office
1340 Pickering Parkway, Suite 101
Pickering ON L1V 0C4
Our workplaces across Ontario are open to the public. Upon arrival, please ring our doorbell and one of our team members will be happy to assist you. If we don't answer, we may be out working in the community.
To schedule an appointment or ask us a question, please contact us at 1 866 296-6722 between 8 a.m. and 5 p.m. EDT Monday to Friday.
If you have accessibility needs, please let our representatives know how we can best accommodate you.
