2025-2028 Strategic Plan

MPAC is a valued public service delivering benefits to Ontarians through
data-driven products and services.

Our vision is to be the global leader in transforming property assessment, data, and services by first delivering exceptional value to Ontarians.
By setting the standard for accuracy, transparency, and innovation in property valuation, we will strengthen public trust and drive efficiencies that benefit communities, businesses, and government partners.

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We are elevating the client experience

By the end of 2028, MPAC will have improved and delivered products and services to property owners, our partners and clients enabling them to better engage with property information and make informed decisions.

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We are dedicated to operational excellence

By the end of 2028, MPAC will have improved quality, efficiency and productivity across the organization through innovation and leveraging advanced technologies, therefore equipping employees with the right tools to excel in their roles and successfully deliver future assessment services informed decisions.

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We are strengthening our bottom line

By the end of 2028, MPAC will have established the Commercial and Client Solutions Division (CCS) as a key engine of growth and innovation, driving sustained impact and value for our core business and beyond.

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We deliver exceptional employee experiences

By the end of 2028, MPAC will have met talent, and skill needs and have an inclusive, engaged and continuous learning culture.

Property values are always changing. Our values are constant.

  • We are accountable.
  • We are transparent.
  • We are customer-focused.
  • We are innovative.
  • We are inclusive.