Property Inspections

NOTICE: Starting June 11, we will be resuming exterior property inspections in communities across Ontario.

Property data is always changing and it’s our job to keep information up-to-date and accurate. Property inspections are one of the ways we regularly collect property data to ensure accurate assessments and provide us with the opportunity to validate data that cannot be collected through other means.

You may receive a letter in the mail from us indicating that we will be in your community within the next eight weeks to conduct an exterior inspection of your property. Alternatively, you may receive a letter asking you to call us so we can update or verify your property information by phone.

In-person property inspections 

In-person property inspections help us ensure that we have up-to-date information about your property and that its assessment is accurate. We may send a Property Inspector to your home if:

  • A building permit has been issued by your municipality because your home has been newly built, or has undergone renovations/additions.
  • There is a sales investigation because your residential property has been sold.
  • We're carrying out a neighbourhood inspection, inspecting all the homes in an area. This happens when:
    • There have been many sales in your area.
    • We haven't inspected the neighbourhood for many years.
    • We have experienced a high number of Requests for Reconsideration or appeals to the Assessment Review Board in the neighbourhood.
    • You have submitted a Request for Reconsideration.
    • You have filed an appeal with the Assessment Review Board.

The property inspection visit

Before beginning any inspections, our employees are required to complete a daily COVID-19 self-assessment, observe physical distancing guidelines, use personal protective equipment, and follow all MPAC workplace guidelines and procedures when completing exterior inspections. We are currently not conducting interior inspections of residential properties in any Ontario community.

Our Property Inspectors frequently travel in an MPAC-branded fleet vehicle. They may also travel in a personal or rental vehicle.

When they arrive at your property, they will show an MPAC-issued identification card with an MPAC-branded lanyard, explain the purpose of their visit, and request permission to take photographs of the property, including structure(s). Property Inspectors are equipped with an MPAC-issued electronic device for taking photographs.

If you are not available, or someone under the age of 18 is home alone, our Property Inspectors will leave a door hanger indicating the purpose of our visit and any further action that is required.

If you don’t respond to calls, mail or notices from us, we may have to estimate your property’s details when completing the assessment.

To review the information we have on file for your property, visit AboutMyProperty.

If there is a change to your property’s assessment or classification, we will mail you a Property Assessment Notice. A copy of your Property Assessment Notice(s) is also available on AboutMyProperty.

If you disagree with your property assessment, or you think there are omissions or corrections required on your Property Assessment Notice, you can file a Request for Reconsideration for our review, free of charge.

Other ways we collect property data

We regularly collect property data to ensure accurate assessments. Though on-site property inspections are where you’ve most likely seen us, we also collect information through: 

  • land title documents registered at Ontario Land Registry Offices
  • digital imagery
  • building permits and plans obtained from local municipalities
  • discussions and correspondence with property owners
  • questionnaires