Charting our path forward: an update from President and Chief Administrative Officer Nicole McNeill

July 6, 2020

As we are starting to see parts of the province begin to re-open, I want to provide an update on how MPAC continues to ensure the safety of our employees, stakeholders and residents across Ontario.

In March, we paused all property inspections to protect the health and safety of employees and do our part to slow the spread of COVID-19. Since that time, we have found innovative ways to collect data to help inform assessments while developing new guidelines and practices to ensure we can complete property inspections safely.

With these standards now in place, MPAC is taking a gradual approach to resuming exterior inspections in communities across Ontario. Before beginning any inspections, employees will be required to complete mandatory personal protective equipment (PPE) training and a daily COVID-19 self-assessment, as well as strictly observe health and safety guidelines around physical distancing.

While MPAC offices remain closed to the public and employees under the current government emergency orders, resuming inspections allows us to validate data that cannot be collected through other means, and helps ensure we can continue to achieve our commitments and service targets.

We are equipped with the technology and resources to continue to minimize business impact while serving property owners as well as our municipal and provincial stakeholders. We continue to be available to take your calls and assist you online – please contact us. 

Our dedicated pandemic planning team continues to meet regularly to discuss updates and develop action plans as the situation continues to evolve. 

Looking Ahead

We remain flexible and coordinated to ensure employee and community safety and continue to be guided by the recommendations of government and health agencies. 

I want to emphasize that the safety of our employees and communities is of paramount importance. To this end we are committed to providing the public with further information on our response as the situation evolves.

Nicole McNeill
President and Chief Administrative Officer